Manager - Customer Service

Job Description: 1 direct and manage all activities relating to the delivery of effective customer service 2 liaise with other department heads across the organization 3 implement and maintain effective methods for gathering customer satisfaction data 4 develop plans and targets for the customer service team 5 delegate tasks to team leaders to ensure the smooth running of the department 6 analyze and interpret data relating to customer service effectiveness 7 manage and maintain long-lasting re…