Customer Onboarding Support Manager

Lead and coach the Onboarding team using deep product knowledge and a customer-first mindset, in coordination with Onsite Onboarding Managers. Drive process improvements using data and analytics to inform decisions. Monitor and uphold team performance against defined SLAs for each line of business. Collaborate cross-functionally with Customer Success, Product, and Engineering teams to continuously improve the onboarding experience. Build strong relationships with your team to encourage process …