Service Manager

Role Purpose The Service Manager – Enterprise owns the customer relationship, solution health, satisfaction and revenue growth for assigned private-sector accounts. This is a techno-commercial role. The person must be equally at ease running an SLA review with a bank's CIO office, spotting an upsell in a business conversation, and leading an AI/LLM proof of concept (POC) to a successful close. The goal is to turn each account from a vendor contract into a strategic partnership that delivers mea…