Chief Manager -Renewals ( Data Analytics)

Key Responsibilities: Lead the end-to-end business planning process for renewals collections and surrender management verticals. Define annual and quarterly plans in alignment with business goals, regulatory requirements, and market dynamics. Perform gap analysis and define corrective actions based on forecast vs actual performance Build and maintain advanced dashboards and reports (MIS) tracking key performance indicators (KPIs) of Call centre like persistency ratio, surrender rates, lapse rat…