Principal Application Solution Developer

Designs, develops, and tests complex software solutions. Investigates, diagnoses, and resolves complex and/or challenging technical issues. Performs system maintenance and updates. Customizes software settings to meet specific requirements. Creates project plans and defines scope for medium or mid-term projects. Drives the planning and execution of change management strategies. Documents software implementation requirements and specifications. Drives the implementation process changes to increase efficiency. Leads partnerships with cross-functional teams on projects. Key Responsibilities Product Implementation and Management – Software Development and Configuration: - Designs, develops, and tests complex software solutions. - Writes code and scripts and advises junior colleagues on coding problems/challenges. - Debugs and troubleshoots highly complex software issues. - Drives collaborations with cross-functional teams on software projects. Product Implementation and Management – Technical Troubleshooting and Problem Solving: - Identifies and resolves complex technical issues. - Analyzes system logs and error messages. - Investigates and diagnoses complex and/or challenging software problems. - Designs and implements solutions to prevent further issues. Product Implementation and Management – Technical Support and Maintenance: - Provides advanced technical assistance to users or customers. - Performs system maintenance and updates. - Monitors and optimizes system performance. - Responds to support tickets and resolves complex issues. Product Implementation and Management – Implementation and Configuration: - Configures standard software systems (e.g., turns on features of an application). - Customizes software settings to meet specific requirements. Project Management – Project Planning and Execution: - Creates project plans and defines scope for medium or mid-term projects. - Allocates resources and manages project timelines. - Tracks project progress and reports on milestones. - Conducts risk assessments and manages project risks. Project Management – Change Management: - Assesses the impact of proposed system changes. - Drives the planning and execution of change management strategies. - Communicates changes to stakeholders and users. - Ensures smooth transitions and proactively minimizes disruptions. Project Management – Documentation and Reporting: - Documents software implementation requirements and specifications. - Reviews reports on system performance and usage. - Maintains and helps manage version control. Project Management – Continuous Improvement and Process Optimization: - Leads process improvement for their team's application area. - Drives implementation of process changes to increase efficiency. - Collects and analyzes feedback from users and stakeholders. - Drives continuous improvement initiatives. Collaboration – Collaboration and Communication: - Leads partnerships with cross-functional teams on projects. - Helps lead meetings and discussions. - Provides updates and status reports to stakeholders. - Communicates technical information to non-technical stakeholders. Core Responsibilities Planning & Execution: - Manages and coordinates moderately complex tasks, monitoring timelines and deliverables to ensure timely completion and adherence to requirements for a moderately sized project or initiative. - Efficiently delegates, monitors, and prioritizes work across multiple projects, providing technical oversight and adjusting plans to address shifts in resources or timelines. Collaboration & Partnership: - Collaborates across the organization to align on expectations and achieve shared objectives. - Leverages understanding of business leaders, stakeholders, and/or customers to ensure proposed solutions meet their needs. - Supports inclusivity by actively seeking and listening to diverse perspectives, ensuring others feel heard and respected. Problem Solving: - Identifies and addresses moderately complex issues by analyzing a wide range of data and/or information to identify solutions in accordance with standard practices. - Proactively escalates unresolved or critical issues with a thorough assessment and suggests potential solutions. - Reviews, contributes to, and documents problem solving strategies. Continuous Learning: - Pursues learning opportunities to expand knowledge and skills and/or tools in new areas and stays abreast of the latest industry trends and best practices. - Proactively seeks and leverages ongoing feedback and training to improve skills. - Coaches and mentors junior team members, fostering continuous learning and knowledge sharing within and across teams. Continuous Improvement: - Develops ideas, recommends updates, and/or collaborates on the implementation of process improvements to increase the efficiency and effectiveness of processes, protocols, and workflows across teams, and evaluates the impact on key stakeholders. - Solicits feedback from others on ideas for alternative approaches and methods for continued improvement. Performance and Development: - Contributes to the talent development pipeline by participating in candidate interviews, assessing candidates, and providing hiring recommendations.