EXL
Lead Assistant Manager-Back-End/Voice/Customer Service -Fraud Investigation
India · full-time
via Adzuna4+ yrs Possibly a standing ad
Posted over a year ago · First seen Oct 27 · last seen 1d ago · via Adzuna
The posting, as published
Description Should have 4 years’ experience of operation management in fraud and risk investigation and customer service process Experience in Managing team of 10 employees in blended process of voice and back office operations Build strong team relationship within and across teams Ensuring compliance with regulatory standards. Ensuring compliance with company/client policies and guidelines. Responsibilities Analyzing team performance, manage all administrative task and provide coaching and fee…