Senior Staff Forward Deployed Engineer

Uniphore is the Business AI company. Our sovereign, composable and secure AI platform connects enterprise data, fine-tunes AI models and deploys agentic AI across the enterprise. We empower every worker to boost productivity and help businesses grow faster, operate smarter and reduce costs. Trusted by more than 2,000 businesses globally, and recognized on the Deloitte Fast 500, Uniphore delivers on the promise of AI as a transformative force for business. Job Description:   Responsibilities Customer Delivery   Lead   end to end   solution development for multiple high-stakes customer deployments; manage technical strategy, design quality, and roadmaps for Agentic AI rollouts at enterprise scale.    Primary technical point of contact from integration design through   to   post-deployment optimisation   Translate ambiguous requirements into structured engineering plans with clear milestones and success criteria   Customise and extend platform components—APIs, tooling, and bespoke logic   Architecture & Standards   Architect robust, scalable, and compliant Agentic AI solutions across industries   Lead multi-agent orchestration, RAG pipelines, and LLM/SLM integration design   Champion observability, telemetry, and auditable AI standards   Build and   maintain   reusable frameworks and asset libraries   Team & Product   Help build and guide  cross-functional  Forward Deployed Engineering teams; coach senior/junior engineers, and cultivate a culture of excellence, collaboration, and innovation.    Provide structured product feedback to Platform Engineering on feature gaps and pain points   Contribute to playbooks, best practices, and technical blog posts   Qualifications Required   8–12+ years engineering experience; 3+ years in customer-facing or FDE roles   Proven   track record   deploying AI/ML or data-intensive applications in production   Strong full-stack skills: Python, Node.js/Go, React/Vue, SQL, REST/ GraphQL   DevOps   proficiency : Docker, Kubernetes, CI/CD, and major cloud platforms   Expertise   in LLMs, Prompt Engineering, Vector DBs, RAG pipelines, and Agentic orchestration frameworks   Agentic / Integrations : MCP, Salesforce /   SAP / Other   Excellent communication with both technical and executive stakeholders   Mentorship capability and collaborative team-first mindset   BS / MS / PhD in Computer Science, Data Science, or related field   Preferred   SLM fine-tuning and/or distillation experience   Hands-on with dedicated Agentic AI platforms (e.g.   Agentforce , Copilot   Studio)   Knowledge of AI compliance requirements: GDPR, EU AI Act, SOC 2, HIPAA   Open-source or research contributions to   LangChain , RAG, or Knowledge Graph communities     Location preference: UK - London Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.   For more information on how Uniphore uses AI to unify—and humanize—every enterprise experience, please visit www.uniphore.com.