Axis Consultants
MNC hiring For Semi Technical/ Customer support Process
Gurgaon, Haryana
via Adzuna
First seen Oct 21 · seen live today · via Adzuna
The posting, as published
Roles & Responsibilities Provide semi-technical support to customers via phone, chat, or email. Troubleshoot basic to intermediate technical issues related to network support, connectivity, and system performance. Assist customers with configuration, initial setup, and issue resolution. Document all interactions and maintain accurate logs in the system. Escalate unresolved issues to the technical support teams when required. Ensure adherence to SLAs, quality standards, and shift schedules. Deli…