Social Intelligence Specialist

Position Snapshot     Location: Braga/Lisbon (Portugal)  Company: Nestlé Business Solutions (NBS)  Full-time/Hybrid Work: 2 days per week at the office (aligned with our current Policy)  Languages: Fluent in English    About us  Nestlé Business Solutions (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media, CRM and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals. We are passionate about digital innovation and driving continuous improvement processes with colleagues across the world.  We are looking for talents who are eager to learn, team player, digitally-savvy, with an entrepreneurial mindset, and who can flourish in a fast-paced, dynamic environment.  If this describes you and you are looking to join a business where you can really add value, it is time to consider joining NBS!   At Nestlé Business Solutions (NBS), diversity and inclusion are core values. If you have any special needs, count on us to adapt your position.    Position Summary   Social Intelligence Specialist leads complex analytical programs and ensure consistency, quality, and methodological rigor across multiple projects and stakeholders.   A day in the role  Support the development and refinement of monitoring methodologies and analytical frameworks   Enhance search strategies, taxonomies and data structures for complex use cases   Combine multiple data sources into structured analytical outputs   Improve dashboard and reporting methodologies   Validate analytical quality and consistency across projects   Investigate complex trends, patterns and emerging topics   Leverage AI-assisted capabilities to improve analytical workflows   Partner with stakeholders to translate business needs into analytical approaches   Contribute to continuous improvement and capability development across the team   Coach analysts and support knowledge sharing  Key Responsibilities  Methodology & Solution Development  Support the development of analytical methodologies and monitoring approaches  Contribute to refinement of taxonomies, search strategies and analytical frameworks  Support improvements to scalability and consistency of monitoring solutions  Contribute to standardization initiatives across assigned projects  Advanced Analysis & Quality  Conduct complex multi-source analyses   Validate analytical methodologies and outputs   Investigate complex trends and emerging patterns   Ensure quality and consistency across analytical deliverables   Stakeholder & Capability Support  Translate business requirements into analytical approaches   Support discussions on analytical feasibility and methodology   Contribute to documentation and best practices   Mentor analysts and support capability development  What will make you successful   4-5 years in Social Intelligence, Social Listening, Digital Analytics or related field  Strong experience with Talkwalker, Brandwatch, Sprinklr or similar platforms  Experience working with multiple digital data sources  Experience applying and contributing to refinement of monitoring methodologies and analytical frameworks  Strong stakeholder communication skills  Experience supporting complex global analytical projects  Experience working with AI-assisted analytical workflows  Structured and systems-oriented thinker   Strong analytical judgement   High attention to quality and consistency   Ability to simplify complex information   Collaborative and coaching-oriented   Curious and innovation-minded, with interest in AI-enabled ways of working   Comfortable working across multiple stakeholders and complex projects  What we offer   Here at NBS we care about our Talents and we continuously work to have our teams engaged and our people achieving their best professional performance, without forgetting personal development and work-life balance. Joining us will bring you:   Development of expertise in Nestlé’s Shared Solutions Business  Immersion in a culturally diverse team  Local and international exposure  Flexible working environment  Engagement and wellbeing activities  Competitive salary and annual bonus according to your performance  Meal allowance card  Flex Benefits - at NBS you can choose what benefits are more suitable for you  Make part of the Nestlé Club and get discount in several partners  Free coffee (and good coffee) at the office  Shop with special discounts for employees  Company equipment according to professional needs  Medical support available at the office  E-learning courses and training program to get you where you aim to be  Career progression and possibilities for international career