Associate Director, Technical Support

About the Department At Novo Nordisk, we want to make a difference. For more than 100 years, we have led the way in diabetes care. Being part of Novo Nordisk allows our employees to embark on the opportunity to help improve the quality of life for millions of people around the world.   In NC, we operate three pharmaceutical manufacturing facilities that are responsible for fulfilling different steps in our injectable and oral treatment supply chains. Our Product Supply Aseptic Manufacturing (PS AM) facility in Clayton, NC is a 457,000 square foot aseptic "fill and finish" site that is responsible for producing innovative, injectable diabetes and obesity treatments. At PS AM, you’ll join a global network of manufacturing professionals who are passionate about what they do.   What we offer you: Leading pay and annual performance bonus for all positions All employees enjoy generous paid time off including 14 paid holidays Health Insurance, Dental Insurance, Vision Insurance – effective day one Guaranteed 8% 401K contribution plus individual company match option Family Focused Benefits including 14 weeks paid parental & 6 weeks paid family medical leave Free access to Novo Nordisk-marketed pharmaceutical products Tuition Assistance  Life & Disability Insurance Employee Referral Awards   At Novo Nordisk, you will find opportunities, resources, and mentorship to help grow and build your career.  Are you ready to realize your potential?  Join Team Novo Nordisk and help us make what matters.     The Position Lead tactical & long-term strategic activities to drive process & technical improvements within respective department & ensure technical & maintenance standardization across shift teams. Contribute to a positive, constructive & ambitious work environment in department leadership team, as well as in own area of responsibility. Ensure engagement, motivation & development of employees in team.   Relationships Reports to VP, Aseptic Production, Sr Director, Finished Production or Project Director.   Essential Functions Accountable for ensuring maximum up time of equipment to support site production schedules Development of long-term technical & process improvement plans Ensure robust processes are in place to exceed all quality objectives, specifications & requirements Drive process performance to meet business & customer needs Championing systematic problem solving (SPS) process Process confirmation of technical & maintenance standards Drive technical & maintenance standardization & collaboration across teams Ensure collaboration across sites via applicable process groups Ensure completion of high-level projects & investigations Owner of departmental master plan for technical improvements Coach, develop & engage direct reports, focusing on the NNWay essentials Process group responsibilities representing the Clayton site & contributing globally to better/best practices & projects for manufacturing efficiency & compliance Ensure employees have individual development plans (IDP), with annual goals and measurements that are consistent with the priorities of the business, to include: Conducting interim reviews to ensure their performance is focused on those priorities, and they understand their accountability for results and the measurement process Ensure that the IDP forms include completed learning and aspiration plans and are in place for all reporting personnel to enable the achievement of goals and capability to assume increased levels of responsibility Follow all safety and environmental requirements in the performance of duties Other accountabilities, as assigned   Physical Requirements Ability to work in an open office environment with the possibility of frequent distraction. Ability to travel up to 10% of the time (% can change on a case by case basis based on the role).   Development Of People Supervisory. Ensure that reporting personnel have individual development plans (IDP), with annual goals and measurements that are consistent with the priorities of the business and that interim reviews are held so that their work is focused on those priorities and they understand their level of accountability for results and the measurement process. Ensure that the IDP forms include completed learning and aspiration plans and are in place for all reporting personnel to enable the achievement of goals and capability to assume increased levels of responsibility. Manage the application and communication of all Novo Nordisk policies, procedures and Novo Nordisk Way.   Qualifications Bachelor’s degree in engineering or related field of study from an accredited university required Master’s degree from an accredited university or industry equivalent experience preferred            Minimum of seven (7) years of manufacturing environment experience required, preferably in the pharmaceutical or other regulated industries Minimum seven (7) years of leadership (direct or indirect) experience in engineering, manufacturing, or maintenance required, with a preference toward pharmaceutical or other regulated industries Experience driving process improvements/design using systematic methodologies, LEAN & Six Sigma strongly preferred       We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.   At Novo Nordisk, we're not chasing quick fixes – we're creating lasting change for long-term health. For over 100 years, we've been driven by a single purpose: to defeat serious chronic diseases and help millions of people live healthier lives. This dedication fuels our constant curiosity and inspires us to push the boundaries of what's possible in healthcare. We embrace diverse perspectives, seek out bold ideas, and build partnerships rooted in shared purpose. Together, we're making healthcare more accessible, treating and defeating diseases, and pioneering solutions that create change spanning generations. When you join us, you become part of something bigger – a legacy of impact that reaches far beyond today.   Novo Nordisk is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status or any other characteristic protected by local, state or federal laws, rules or regulations.   If you are interested in applying to Novo Nordisk and need special assistance or an accommodation to apply, please call us at 1-855-411-5290. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.