Technology Support Operations (GTS)-Engineer I

Key Deliverables: Provide first-level support and incident resolution for IT infrastructure across global regions. Perform scheduled technical tasks and system maintenance from a centralized command center. Escalate and track critical incidents within defined SLAs/OLAs. Maintain accurate documentation for incidents and requests as per operational guidelines. Role Responsibilities: Monitor and administer Linux/Unix environments, Active Batch, and basic cloud platforms (AWS). Support PAAS/IAAS/SA…