Senior Manager-Customer Experience

JOB SUMMARY Control tower works with the Operations, Technology and marketing teams within Max Life. This team manages CAPA and grievance analysis for operations, the corresponding customer journey mapping, communication revamp & existing customer gaps in key areas. KMP grievance reporting and governance will also now be a part of this. To run efficient and profitable operations, it is imperative to plan effectively for all large projects as well as unit level transactions. Control customer gri…