Team Leader - Operations || International Travel Process

Key Deliverables: Lead a team of 15–20 agents to meet productivity, quality, shrinkage, and attrition targets Analyze team performance and ensure adherence to SLAs and customer satisfaction goals Provide coaching, training, and feedback to team members Handle live escalations and floor support in a 24/7 environment Role Responsibilities: Drive performance metrics including IC targets and AHT across tenure buckets Recommend and implement process improvements to enhance efficiency Conduct regular…