Lead Assistant Manager

Ability of managing team & balancing workloads Sound knowledge of US Insurance and WC claims life cycle Handle assigned claims and leverage digital platforms to enable effective operations Communicate with the Onshore Team about any issues that arise Ongoing transactions, monitoring and taking corrective actions where necessary or making incremental improvements Manage Payment and Forms team Ensure no Penalties or Interests are incurred on cases due to delay in processing Provide overall view of SLAs & inventory to the stakeholders Responsible for overall team performance on defined SLAs Capable to manage/ resolve escalations Ensure compliance with all regulatory/ legislative/ DOI requirements Provide inputs and insights to enhance team knowledge and skill Minimum 6 years of work experience in Business Process Off shoring. Candidates should have at least 2 years of supervisory experience, preferably in the US P&C Insurance (Payments & Forms) domain.